Español

Frequently Asked Questions (FAQs)

FAQ for parents and families

What should I do if I can’t get it to work on my computer or phone?

keyboard_arrow_down

For assistance with this site, please email referrals@ecclc.org.

Do I need to input information on all of the children living in our home?

keyboard_arrow_down

No, you only need to include information about the children that are in need of care.

How do I add a child to search for?

keyboard_arrow_down

When typing in child information there is a “+” plus sign where you can add additional children to your search.

Do I have to input both my home and work address?

keyboard_arrow_down

No, you only need to input the address where you are searching for child care. You can also search locations along your commute to work, or use “other” if you are looking in a different part of Larimer County from where you work or live.

I tried contacting one of the providers but I haven’t heard back yet.

keyboard_arrow_down

If a provider does not return your call, it's likely they have no openings at this time. Please redo your search or try other providers from the list.

How do I find the “right” child care?

keyboard_arrow_down

Information on this site are referrals only, not recommendations. It is up to parents to find what works best for their families. See local resources for finding the right childcare for your family here: https://ecclc.org/parents-and-families/finding-child-care-and-preschool/finding-the-right-care/

What age group seat availability shows up when I look at the search results?

keyboard_arrow_down

The age group information is based on the age of the child that you provided. If you are looking for other age group information for a different child, please add that child’s date of birth.

For available seats, it says “availability information unknown”.

keyboard_arrow_down

In certain cases, a provider may be open but has not had a chance to update their available spot information. In other cases, some providers prefer that families call directly for availability information.

How do I save a list of providers that I’m interested in contacting?

keyboard_arrow_down

After you search for providers, you can click the “heart” symbol to create a list of providers that you are interested in that’s only accessible to you.

How do I download a list of providers?

keyboard_arrow_down

After you create a list of providers with a “heart” symbol to favorite them, you can download that list of providers.

The availability or provider open information is different from the last time I searched

keyboard_arrow_down

Providers may update their available spot and program information at any time.

How are providers listed?

keyboard_arrow_down

Providers are listed by distance, starting with the location closest to the address you used for the search.

How do I see information on contact information, ages served and availability, and certification/inspections reports, for a provider?

keyboard_arrow_down

Click on the child care provider’s name.

How do I view providers with available seats for the child I’m searching for?

keyboard_arrow_down

After you see the list of providers, you can click on filters to only show providers with available seats. The tool will then show providers with available seats for that particular age group.

How do I know if I qualify for financial child care assistance?

keyboard_arrow_down

Apply at https://www.larimer.org/humanservices/public-benefits/ccap. For programs offering scholarships or sliding scale fees, please contact the program directly for eligibility information.

What is going to be done with my information?

keyboard_arrow_down

Your information will not be shared with any third-party entities or used in any marketing materials. Your zip code information is used to compare demand for child care enrollment against available providers.

I’m not getting the list I need from this site and would prefer to receive a referral over the phone or live chat.

keyboard_arrow_down

Please contact the team at Mile High United Way: https://unitedwaydenver.org/childcarereferrals/ or call 1-877-338-CARE.

How do I look for childcare outside of Larimer County?

keyboard_arrow_down

To search in multiple counties, please contact the team at Mile High United Way: https://unitedwaydenver.org/childcarereferrals/